Client Survey

Our mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client service and Veterinary Health Care. We strive toward this excellence through continuing education, technical advances and compassionate care for all pets entrusted to us.

You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this client survey, you will be a part of our team meetings and be assured that your comments will be discussed and acted upon. Also, you will be entered into a drawing for a FREE dental. Thank you for your time and effort
(Please Note: Your privacy is 100% assured.)
Name (In order be entered into the FREE dental drawing):*
Phone Number:
How Did You Choose our Hospital?
A friend or relative recommended the practice
I drove by and saw your hospital sign
I saw the practice in the Yellow Pages.
Found you through the Search Engines
Other:
Your Telephone Experience:
My call was answered promptly
It was easy to make an appointment
I was referred to the hospital website to get necessary forms ahead of time
I was placed on hold too long
I was offered to be called back if needed
Your Impression of our Receptionist (Over the Phone):
Friendly and attentive .
Courteous
Informative
Your Impression of our Receptionist (In Person):
Informative
Aware of purpose of visit
Seemed warm and cheerful
Gave me undivided attention
Seemed hospitable
Answered all my questions
Your Impression of our Reception Area:
Comfortable
Neat & Clean
Countertops free from clutter
Retail displays are well organized
Odor-free
Child-friendly
Your Impression of our Parking Lot/Grounds:
Clean
I found a parking spot with ease
Your Impression of our Hospital Website:
I visited the Hospital Website
I found the website to be helpful & resourceful
I printed out any necessary forms ahead of time from the Hospital Website
Your Impression of Our Technicians:
Greeted me with warmth
Was gentle with my pet
Seemed proficient and knowledgeable
Gave me the information I needed.
Child-friendly
Your Impression of our Veterinarians:
Introduced himself/herself
Listened to what I said & answered all my questions .
Gave clear advice about how to treat my pet
Answered all my questions
Comforted me and my pet
Made me feel valued
Name of Veterinarian that saw your pet
Additional Questions:
Was your waiting time reasonable .
Do you feel the fees were reasonable
Did you understand all our fees .
Would you like for us to be open on Sunday
What hours and days would you like for us to be available to you?
If you marked “NO” to any of the above questions please explain: .
Will you recommend us to others? Why or Why not?
What suggestions do you have for improving the office, staff or procedures?
Please rate our service so we can serve you better:
- Very Dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very Satisfied

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